Help Desk Services
Every business experiences computer difficulties on a daily basis. Whether they're software, hardware or network related, without effective computer help desk support, these difficulties distract your staff from their core competencies, increase frustration and decrease productivity.
We can provide high quality, experienced IT and computer help desk services to corporate IT departments and small businesses. We understand that IT issues and faults can quickly and catastrophically impact on businesses, resulting in significant losses. We therefore ensure issues are addressed quickly and efficiently.
We offer various levels support, culminating with our Platinum level service which includes, not only desktop support, but all support associated with complex hardware and network operating software.
Platinum Computer Help Desk
Platinum computer help desk includes:
• Desktop Operating Systems
• Desktop Applications
• Email
• PC and desktop browsers
• Anti-virus and security applications
• Database Systems
• Network connectivity (LAN and WAN) utilising fibre option, wire and wireless technologies
• Network Integration
• PC Peripherals
• General PC hardware
• General PC software and drivers
• Internet Connection
• Remote Access Systems
Our computer help desk services support employees who are located in a central location as well as those who are mobile or remote. Where required our technicians can remotely access your off-site staff's PCs via inexpensive internet based software to rectify any issues.
Your staff simply access our computer help desk services through a single point of contact, then we accept and log the incoming call and respond according to agreed procedures.
On-Site Support Services
Our full on-site support services entail experienced engineers being physically located on your premises as part of your team. This can be provided on an as needed basis through to full-time on-site support 24x7.
For more information please complete the enquiry form on the Contact Us.